If you've ever worked in it, you know the hospitality industry is a tough game. You've got to have the patience of Job, nerves of steel, and - most importantly - the inventory that people want. In today's listening test we eavesdrop on a sales encounter that starts off normally, and ends up somewhere else.

For best results, we recommend listening to today's dialogue first, and then taking the quiz to gauge your comprehension. If you have questions about the materials after that, you can visit the text section for our line-by-line translation and mouseover popups, or ask questions in the discussion section. If you find yourself missing some of the vocabulary, we've highlighted the most critical words in our vocab section.

Good luck!